Our Policy

Customer satisfaction is very important to us, so please contact us by phone at 212-753-7733 or email immediately if you have any questions or concerns about any of our products or services.

Prescription Guarantee

All prescription lenses are 100% guaranteed in their accuracy or we will remake them promptly at no charge. Prescription glasses are inspected at three different stations by our highly trained professionals before leaving our lab. All work is done on the premises by licensed opticians and we pride ourselves in our workmanship. Accuracy and your satisfaction is our number one priority.

If you are not satisfied with a particular lens, you can upgrade by paying 50% of the original cost plus the difference.

Returns

We will be happy to exchange or provide store credit on any item within 7 days of your purchase.

We will repair any manufacturer’s defects at no charge to you within 14 days of your purchase.

Manufacturer’s defects include:

• Structural design
• Hinges
• Welding points
• Colorings